Refresh IT is one of the most trusted and respected names in IT support and managed services. We’ve been delivering IT support and managed services to small to medium businesses in Primarily in Leeds and the M62 Corridor since 2002.
Just as technology has evolved in the past decade, we have grown to deliver industry leading services and solutions nationwide to an expansive range of businesses, from small start-ups to multi-site organisations across multiple diverse sectors. We have invested heavily in our infrastructure and our staff development to ensure that we can provide leading technologies and support them in line with modern ways of working.
Our business is to help and grow your business. When we deliver IT support and managed services, we take time to understand the nature of your business, its culture, and how it runs on a day to day basis.
We take pride in delivering exceptional customer satisfaction, meeting and exceeding expectations with our IT support and managed services. Not only do we work to pre-defined SLAs with our customers, but we have internal OLAs to ensure that projects follow best practices in accordance to industry best practice ITIL frameworks.
A particular area of expertise is system monitoring and true pro-active maintenance. Our aim to to detect the early warning signs and keep your systems running, rather than simply respond when something goes wrong. We find this to be a win-win situation as it saves us nearly as much time, money and stress as it does for our clients.
Our consultants are always on hand to lend advice on IT business strategies, software, and service implementation. We utilise IT to increase performance and user productivity, whilst building and maintaining a resilient infrastructure to produce optimal results in achieving business goals and development.