HomeOur IT ServicesBackup and Disaster RecoveryEmail Continuity - Minimise Downtime | Refresh IT

Email is an essential tool for communication, collaboration, and content sharing, and email downtime is frustrating for both staff and clients. Unfortunately, email downtime is a fact of life for virtually every organisation, and carries with it a variety of consequences that range from the annoying to the financially devastating.

Email continuity in focus: IT downtime can wear on your business’s productivity levels. In 2017, organisations were losing an average £80,000 ($100,000) for every hour of downtime on their site*.


The amount organisations were losing on average for every hour of downtime on their site.


The average cost of network downtime is around £4,300 ($5,600) per minute.


Every time you get interrupted, it takes on average 23 minutes to get refocused on your prior task.

Refresh IT’s email continuity services will provide your business with the highest possible uptime to mitigate the risks of data and productivity loss during downtime.

Email Continuity Features

Refresh IT partner with Mimecast, a leading provider of email security, continuity, and management solutions, to deliver feature-rich email continuity services:

Instant failover and failback
Reduce email service recovery times.
Automatic synchronisation of mailboxes
Easier for users to resume work, fast after an outage.
Access to email through Outlook
Access for Windows, a native app for Mac users and a full suite of mobile apps gives users access through a number of different portals.
Event specific dashboard
One click continuity activation and employee alerting.
SMS continuity alerts
Improve communication to employees.
Software only solution
No costly hardware to purchase and install.

Email Continuity Benefits

Highly Reliable: Refresh IT’s email continuity service provides a comprehensive Service Level Agreement (SLA), which includes a 99.5% uptime guarantee. It is supported by Office 365, with a highly redundant cloud infrastructure that ensures your system maintains functionality throughout all scenarios. Whether you choose your primary hosting platform as Office 365 or prefer a more personal approach with your own physical or virtual server, our email continuity service will provide the efficiency and productivity that is crucial for the modern-day business.

Simplified Management: Refresh IT’s email continuity service is capable of offering spam filtering and email continuity, and integrating a variety of solutions into a single interface. No matter where they are, your organisation’s workforce will have easy access to their email services and settings. They can manage their services directly from Outlook, through the mobile app, or with the online portal. Simplifying user access ensures better security, since it reduces the temptation to use personal accounts or other less secure methods for work-related tasks. This will also cut down on the time system administrators must spend providing user support.


Easy Configuration: There is no need to purchase new equipment or alter your existing network infrastructure. In addition, Refresh IT’s email continuity service can be configured to work with hosted email services like Office 365.

Also included in the SLA are provisions for enterprise-grade virus protection and spam filtering accuracy, with less than 0.0001% false positives and less than 2% false negatives.

Downtime statistics taken from Forbes and IT On Demand.

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About Refresh IT

Refresh IT is one of the most trusted and respected names in IT support and managed services. We’ve been delivering IT support and managed services to around the Leeds City area and accross the UK.

Refresh IT , Office 10, Upper Wortley Business Centre, Leeds, LS12 4JG
Tel: 01484 21 21 29

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